Call us on 01382 884411 | Monday to Friday - 8:30am to 7pm | Saturday - 8:30am to 4pm

Privacy Policy

Tay Vets, we value the saftey of your data

Important information

Purpose of this privacy policy

This privacy policy gives you information about how we collect and process your personal data in relation to providing veterinary services to you and your pets entrusted into our care. This covers your use of our website, when you contact us, and veterinary services provided in our practice.

Our Contact details

If you have any questions about this notice, including any requests to exercise your legal rights, please contact us:

  • Name: Practice Manager (Data Protection Request)
  • Phone number: 01382 884411
  • Address:  FAO: Practice Manager (Data Protection Request), Tay Veterinary Centre, 260 Clepington Road, Dundee, DD3 8DY
  • Email:

The types of personal information we collect

We currently collect and process the following personal information:

  • Name
  • Postal address
  • Email address
  • Phone number
  • IP address
  • CCTV

Why we have personal information and how do we get it 

Why do we collect personal data?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To register with the practice
  • To provide veterinary care, products, and care to your pet(s)
  • To provide customer services to you
  • Send reminders about appointments, vaccinations, and flea, tick & worm treatment dates
  • Process payments
  • Prevent and detect fraud - we may to disclose information when legally required to assist legal or debt recovery processes
  • Send marketing and promotional offers that may interest you
  • Manage your marketing preferences
  • To keep in touch with you
  • For safety and security and to prevent and detect crime
  • To comply with legal obligations
How do we collect personal data?

We use different methods to collect data including:

  • Direct interactions such as
    • In person
    • Phone
    • Electronic communications
  • Automated technologies or interactions such as
    • Website analytics
  • Third parties - we may receive information about you from third parties such as
    • Providers of technical, payment and delivery services
    • Microchip companies and databases
    • Analytics providers
    • Credit reference agencies
    • Where the animal is referred to us from another practice, information that practice holds about you
    • Debt recovery agencies
    • Insurance companies

Lawful basis for processing your personal data

Depending on the processing activity, we rely on at least one of the following lawful bases for processing your personal data under the UK GDPR:

  • Consent - where you have given us your consent (or explicit consent where appropriate)
  • Contract - it is necessary for entering into or the performance of a contract
  • Legal Obligation - it is needed to comply with a legal obligation that is imposed on us
  • Legitimate Interest - it is necessary for our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interests
  • Vital interest - it is necessary in an emergency, such as emergency medical care
  • Public task - it is necessary for the performance of a specific task that is in the public interest that is set out in law
If you fail to provide your information

If you fail to provide certain information when requested (such as your payment card details), we will not be able to provide veterinary care to the animal entrusted into our care.

Who we share your personal data with

We share your personal data with the following categories of companies so that we can provide the service you have requested from us.

  • Payment service providers
  • Partners that enable us to book your appointment and send you reminders
  • Practice technology service providers that support our IT
  • Insurance and health plan providers
  • Microchip registers
  • Royal College of Veterinary Surgeons / Royal Society for the Prevention of Cruelty to Animals (where it is in the public interest or the interests of animal welfare)
  • Indemnity providers
  • Other professional and legal advisors
  • Debt recovery agencies
  • Law enforcement and fraud prevention agencies
  • Referrals to other vets or specialist clinics and labs or other providers who support us in providing veterinary services
  • Suppliers (when ordering products and when we are obliged to report a suspected adverse event associated with providing veterinary drugs or microchips)
  • Academic bodies (some information about your account may be used by our vets and nurses when participating in academic research or completing additional qualifications)

International Transfers

Some third-party service provides, partners and data back-up providers may operate outside of the UK. This means that when we collect your personal information it may be processed in another country.

If we transfer your personal data out of the UK, we ensure a similar degree of protection is applied to your personal information by one of the following methods:

  • The international county has been deemed to provide an adequate level of protection for your personal data.
  • Specific contracts approved for use which give your personal data the same protection it has in the UK.

Keeping your personal data secure

We have put in place appropriate technical and organisational security measures to protect your personal information from being accidentally lost, used, accessed, or disclosed in an unauthorised way.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a valid business requirement to process it.

Data retention

We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for (e.g., to provide you with a service you have requested or satisfying any legal, regulatory, tax or reporting requirements)

Being in control of your own information 

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Contacting the regulator

You can also complain to the ICO if you are unhappy with how we have used your data.

  • Postal Add5ress: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline number: 0303 123 1113
  • ICO website:

Changes to this privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review.

This version was last updated on 27th April 2022.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes